Shipping policy

SHIPPING POLICY

Domestic Shipping (Australia)

We ship automotive parts and accessories to all addresses within Australia using Australia Post services:

  • Standard Shipping (Parcel Post): 2-6 business days
  • Express Shipping (Express Post): 1-3 business days

Shipping rates are calculated at checkout based on your delivery address, package weight, and selected shipping method.

Processing Time

Orders are typically processed and dispatched within 1-2 business days. You will receive a tracking number via email once your order has been shipped.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order and your delivery location. The exact shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

All orders include tracking. You can track your shipment using the tracking number provided in your shipping confirmation email.

Delivery

Delivery times are estimates and may vary depending on your location and Australia Post service performance. Remote or regional areas may experience longer delivery times.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

INTERNATIONAL SHIPPING POLICY

International Delivery

Vortex Auto Parts ships automotive parts and accessories internationally to select countries using Australia Post international services.

Shipping Services & Delivery Times

  • International Post Standard: 5-10 business days to 220+ destinations
  • International Post Express: 3-6 business days to 220+ destinations

Please note: Delivery times are estimates from dispatch date and may vary depending on destination country, customs clearance, and local postal service performance.

Shipping Costs

International shipping costs are calculated at checkout based on:

  • Package weight and dimensions
  • Destination country
  • Selected shipping service

The exact shipping cost will be displayed before you complete your purchase.

Customs, Duties & Taxes

Important: International customers are responsible for all customs duties, import taxes, and fees imposed by their destination country. These charges are:

  • NOT included in our product prices or shipping costs
  • Determined by your local customs authority
  • Payable by the customer upon delivery or customs clearance
  • Non-refundable

We recommend checking with your local customs office for estimated duty and tax charges before placing your order.

Customs Documentation

All international shipments include the required customs declaration forms. We declare the full commercial value of goods as required by law.

Processing Time

International orders are typically processed and dispatched within 1-2 business days.

Order Tracking

All international shipments include tracking. You will receive a tracking number via email once your order has been shipped. Tracking may be limited once the package enters your destination country's postal system.

Delivery Issues

We are not responsible for:

  • Delays caused by customs clearance procedures
  • Packages refused or returned due to unpaid customs duties or taxes
  • Delays caused by destination country postal services
  • Incorrect or incomplete international addresses provided by the customer

Restricted Items

Some automotive products may be restricted or prohibited for international shipping due to regulations (e.g., aerosols, batteries, flammable liquids). We will contact you if your order contains restricted items.

Returns from International Orders

International customers are responsible for return shipping costs. Please review our Returns & Refund Policy for complete details.

Contact Us

If you have questions about shipping or your order, please contact us at sales@vortexautoparts.com.au